Job Description

Title: Salesforce Cloud Architect  

Location: Remote

Job Overview:

As a Solution Cloud Architect, you will be responsible for overseeing the integrity and effectiveness of the solutions you recommend, ensuring they meet both business and technical requirements. Being a trusted advisor to clients and an effective mentor to fellow Salesforce professionals, you will leverage your deep understanding of the Salesforce platform to guide successful implementations. Your role goes beyond technical expertise strong interpersonal and communication skills will be essential to convey ideas clearly to stakeholders, ensuring buy-in and collaboration to turn visions into successful, scalable solutions.

Key Responsibilities:

• Salesforce Subject Matter Expert: Serve as the internal authority on Salesforce and its associated components, becoming the go-to resource for the organization’s Salesforce strategy.
• Program Leadership: Lead the planning and execution of projects that leverage Salesforce and its add-ons to solve business problems and improve operations.
• Cross-Team Collaboration: Collaborate with business and technology teams to gather requirements, create use cases, and translate them into detailed implementation specifications.
• Governance and Change Management: Establish and manage a governance framework for Salesforce, along with a robust change-management process to oversee updates and system improvements.
• Tool Evaluation: Continuously evaluate emerging Salesforce tools and technologies, implementing relevant advancements to keep the platform optimized.
• User Support and Troubleshooting: Provide expert support to internal users, helping to troubleshoot any issues and ensure seamless system performance.
• Data Integrity Management: Identify potential data issues early on and implement best practices to ensure consistent data integrity across the Salesforce platform.
• Customer Relationship Management: Lead consulting engagements, managing relationships with both technical and business stakeholders to deliver value-driven solutions.
• State of Ohio COE Charter Development: Collaborate with key stakeholders to define and implement a Center of Excellence (COE) charter for Salesforce governance and standards.
   

Required Qualifications:

• Minimum of 5 years of experience in a leadership role delivering Salesforce projects, demonstrating a deep understanding of Salesforce architecture.
• Certified Salesforce Administrator, along with Sales Cloud Consultant, Service Cloud Consultant, and Platform App Builder certifications.
• At least 2-4 years’ experience in an architecture role, with 4+ years’ experience in integration technologies.
• Working knowledge of security principles, such as single sign-on and data security practices.
• Strong CRM and ERP background, with an understanding of the business processes these platforms enable.
• Salesforce Developer and Architect certifications are advantageous, but not mandatory.
   

Skills and Abilities:

• Proactive and Solution-Oriented: A proactive attitude with a strong sense of ownership, continually looking for ways to improve processes and solutions.
• Relationship Building: Excellent ability to build relationships and work collaboratively across teams and with stakeholders at all levels.
• Analytical Skills: Strong analytical capabilities to identify trends and offer actionable insights for continuous improvements.
• Communication Skills: Exceptional written, verbal, and interactive communication skills, with the ability to tailor messages for diverse audiences.
• Leadership and Mentorship: A strong leader with the ability to motivate and guide a multidisciplinary team of Salesforce professionals, while also being a hands-on contributor when needed.
• Strategic and Tactical Thinking: A strategic thinker capable of developing long-term solutions while also executing tactical plans to achieve goals.
• Problem Solving: Skilled in quickly identifying issues, troubleshooting them, and implementing effective solutions.
• Visualization and Conceptualization: Able to demonstrate ideas visually and in writing, giving stakeholders the confidence to make informed decisions.
   

Desirable Qualifications:

• A Bachelor’s or postgraduate degree in Business, Computer Science, Marketing, Finance, or a related field.
• Additional certifications, such as Salesforce Designer or Salesforce Architect certifications.
• Active involvement in the Salesforce community, staying up to date with the latest trends, best practices, and tools within the ecosystem.